Refund and Cancellation Policy (Practitioners)

Operated by Onus Pty Ltd

Effective date: 19 February 2026

This policy applies to all practitioner memberships and subscriptions purchased to list on and access features of the Beyond Diagnosis platform.

1. Billing and payment processing

We bill practitioner memberships in advance, either monthly or annually, as shown at checkout. Payments go through Stripe, and Onus Pty Ltd never keeps your full card details.

When you buy a membership, you’re giving Onus Pty Ltd and Stripe permission to charge you for the fees at the prices and billing cycle you saw at checkout.

2. Cancellations

You can cancel your membership at any time, either in your account settings or by reaching out to support. Cancelling stops your membership from renewing, but you’ll still have access until your current paid period ends—unless your account gets suspended or terminated for breaching our terms.

Cancelling doesn’t mean you’ll get a refund for the rest of your current billing period, unless the law says you should, or there’s been a billing mistake.

3. Refunds

To the maximum extent permitted by law, we do not provide refunds for:

change of mind

unused time within a billing period

dissatisfaction with results, visibility, or outcomes

partial use of the service

removal of your listing due to breach of platform rules

suspension or termination resulting from misleading information, policy breaches, or safety concerns

Refunds may be provided only where:

required under the Australian Consumer Law

A billing or technical error resulted in an incorrect charge

We have expressly agreed in writing to provide a refund in exceptional circumstances

Where a refund is approved, Stripe processing fees may not be refundable and may be deducted from the refund amount where permitted by law.

4. Billing errors and disputes

If you believe you have been incorrectly charged, you must contact us promptly at rita@beyonddiagnosis.app with details of the charge. We will investigate and correct genuine billing errors.

You agree not to initiate a chargeback with your bank or card issuer without first contacting us to attempt to resolve the issue. Unjustified chargebacks may result in suspension or termination of your account.

5. Price changes

We may change membership pricing for future billing periods with reasonable notice. Price changes do not affect amounts already paid for the current billing period.

6. Taxes

Prices may be stated exclusive of applicable taxes unless stated otherwise. You are responsible for any applicable taxes or duties associated with your subscription, where required by law.

7. Suspension, termination, and refunds

If your account is suspended or terminated because you broke the Terms of Use or Practitioner Agreement, posted misleading or unlawful content, caused safety concerns, or didn’t keep up required credentials or insurance, you won’t get a refund for the unused part of your subscription—unless the law requires it.

If we ever decide to close down the platform or remove a key feature of the paid service, we might give you a refund for the unused time, calculated on a pro rata basis. This is up to us and will always follow the Australian Consumer Law.

8. Australian Consumer Law

This policy doesn’t take away any consumer rights you’re entitled to under Australian Consumer Law. Where the law lets us, we’ll either provide the service again or refund what you paid us-whichever we choose.

9. Changes to this policy

We may update this policy from time to time. Any changes will apply as soon as we post the updated policy on our website with a new effective date.